WhatsApp order confirmation for Shopify COD stores
Most cash-on-delivery losses start with an order nobody confirmed. dbcod messages every buyer on WhatsApp the moment they order, asks them to confirm, cancel or fix their address, and keeps them updated until the parcel is delivered — so fewer fake orders ship and fewer parcels come back.
Confirm every order automatically
As soon as a COD order lands in Shopify, dbcod sends the customer a confirmation message on WhatsApp using a Meta-approved template. The customer taps to confirm, cancel, or fix their address — and the order moves forward on its own, without you chasing anyone by hand.
If a buyer does not reply, dbcod sends a gentle reminder after a set delay, then moves the order to a call list so your team can follow up only on the ones that need a human.
Keep buyers updated at every step
After the parcel is booked and shipped, dbcod sends WhatsApp status updates — shipped, out for delivery, delivered — so buyers know their order is on the way and are ready to receive it. Clear communication is one of the biggest levers against returns.
What you get
- ✓Automatic order-confirmation messages with confirm / cancel / fix-address buttons
- ✓Delivery and status updates buyers actually read
- ✓Reminders for unconfirmed orders, then a call list
- ✓Meta-approved templates, submitted for you
- ✓A daily WhatsApp summary of orders, deliveries and sales
Questions, answered
Yes — you connect your own Meta WhatsApp Business account (phone number ID, WABA ID and token) once in settings. dbcod then sends messages through your number using approved templates.
Confirming an order before you ship, and updating the buyer at each step, are the two biggest ways to cut COD returns. Both are automatic in dbcod.
Yes. Replies and button taps are captured, and a confirmation moves the order to confirmed automatically.
Open the live demo — no signup, every page unlocked.